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Careers with learndirect

A2HE Learner Coordinator

Salary: £20,000.00 per annum
Working hours: 37.5 per week
Contract type: Full time

To provide support, advice, and guidance to our Access to Higher Education learners throughout the entire learner journey, from their enrolment through to the completion of their course. This is seen as a vital role within the faculty to ensure that learners are actively engaged with their studies and that high quality learner support and welfare for non-academic, course related matters is provided.

To be responsible for coordinating and completing core administrative tasks for the faculty including learner registration and certification, and acting as minute taker for faculty meetings as required.

Interviews for this role, will take place in early January 2023.

Key Responsibilities and Accountabilities:

  • Provide support to learners through the entire learner journey from enrolment to the completion of their course.
  • Ensure that learner messages are replied to in a timely manner whilst maintaining excellent levels of service and support.
  • Ensure that all learner contact is recorded and accurately documented in accordance with organisational policies and procedures.
  • Contact learners, as directed by the Head of Faculty, to ensure they are enjoying the learning experience and progressing as planned.
  • Manage workload on a daily basis to ensure that service levels and contractual requirements are met.
  • Complete registration and certification of learners to meet deadlines and in accordance with an awarding body requirements.
  • Monitor and ensure the accurate inputting and processing of data.
  • Support with course and centre administration, including the taking of minutes at faculty meetings when required.
  • Ensure a culture of continuous improvement is fostered.
  • Promote a positive image of the Company and all of the services it delivers in order to contribute to an effective, flexible, team that is able to achieve consistently high performance, excellent quality service and strong customer satisfaction.
  • Be flexible and ensure that operational needs and deadlines are consistently met.
  • Uphold all College Policies and Procedures, for example, Safeguarding, Equality, Inclusion & Diversity, Health & Safety, Quality Assurance, Conflict of Interest.
  • Carry out other duties, as agreed, relevant to the role and to meet the operational needs of the business.
  • Undertake, update, and maintain any necessary training or knowledge development requirement to complete the role effectively.


  • A good level of English and maths, both written and verbal (minimum level 2 in both subjects).
  • Level 3 Teaching or Learner Support qualification (or above) - desirable
  • Level 2 IAG qualification - desirable
  • Certificate in Customer Service, Counselling or Coaching - desirable
  • Able to work in a busy changing environment with the ability to be flexible and adapt to new challenges.
  • Able to handle multiple tasks simultaneously to a high standard combined with the ability to adapt and prioritise work.
  • Experience of working to a high level of accuracy and attention to detail.
  • Able to plan and organise workload under pressure to achieve agreed timescales and meet performance measures.
  • Able to use own initiative to solve problems.
  • Able to work flexibly, accurately, and effectively under pressure.


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