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Careers with learndirect

Customer Service Advisor

Salary: £21,000
Working hours: 37.5
Contract type: Full-time, Permanent

Are you looking for your next role in a friendly Customer Service team? Then we've got a brilliant opportunity for you!

We are one of the top leading digital training providers in the UK. We deliver a range of high-quality courses nationally and internationally via our online distance learning programmes.

About the Role

  • To be first line of contact for all learners requesting assistance or support with their studies
  • Ensuring learners have every possible support required to complete courses as smoothly and as successfully as possible
  • To liaise with other relevant departments to ensure resolution of query including finance and sales.
  • Provide 1st class customer service regarding all general enquiries including payments issues, certification, cancellations, system issues etc.
  • Be proactive and have a unique approach to improving the customer journey
  • Managing customer issues efficiently and resolving them to a conclusion where necessary
  • Achieving set objectives and productivity targets
  • Respond to learners within SLA where enquiries may come in via email, phone or post.
  • Develop and maintain excellent working relationships with all other departments, our customers and external suppliers
  • Work with the finance department to resolve learners payment agreements.
  • Promote a positive reputation for the company by encouraging Trustpilot reviews are left by our learners.
  • Conduct yourself in line with the company policies and values.
  • Complete adhoc administration work as requested.
  • Switch between customer service workflows when necessary.

We are also looking for a candidate that is able to work weekends (Saturday and Sunday shift) on either a full time or part time basis.


  • A broad understanding of computer systems, applications, and operating systems.
  • Financially astute and achievement driven.
  • An understanding of confidentiality and the ability to show tact and diplomacy when dealing with a wide range of people and personalities.
  • Willingness to take part in additional training as and when new skills may be required for the better performance of the role.
  • Happy to be a key ambassador of the business in all dealings
  • Be able to think quickly to resolve a number of different enquires.
  • Effective communicator who presents well at all levels.
  • Good personnel engagement skills over the telephone and email.
  • Good written communication skills on paper and via IT systems.
  • Friendly, outgoing, and helpful disposition with ability to work with people of all ages and backgrounds
  • Organised approach but ability to be flexible and multi-task.


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