Certificate in Retail Knowledge (RQF) Level 3 Course Online | learndirect

Certificate in Retail Knowledge (RQF) Level 3

Overview

The retail environment is fast-paced, challenging, but also highly rewarding.

If you are already working in retail, you will benefit from the NCFE Level 3 Certificate in Retail knowledge RQF Qualification (600/2140/8). This certificate is the right tool to further develop knowledge and understanding of the retail sector.

If you thrive in a dynamic environment, retail may just be the career path for you; it is a significant contributor to the UK economy and professionals with higher level skills are in high demand. Retail means more than just being on the shop floor with customers - customer service, IT, marketing, sales and health and safety are just some of the duties and activities covered.

If you want to work in the retail sector, you should have:

  • excellent 'people' skills
  • commitment to customer service
  • ability to work under pressure
  • confidence, drive and enthusiasm

Many retail departments such as merchandising and buying often work very closely together. You can therefore develop a wide range of skills in different disciplines and you will be interacting with people every day.

If you choose to study this course, you will gain a more in-depth understanding of the following:

  • customer service in the retail industry
  • health and safety in a retail environment
  • understand legislation relating to selling
  • improving store operations

How does the course work? 

As this course will be completed online, you will have the freedom to carry out all your course work at home, in your own time. Enrolling on a course with learndirect means you will also have access to all the interactive study materials, your tutors and peers. You can communicate with other students, ask questions and discover great support in the discussion forum.

You can start learning straight away and fit your study schedule around previous commitments. Whether you complete this course in a minimum of 2 months, or over 18 months, it is entirely up to you.

Modules

Module One: Understanding customer service in the retail sector(K/502/5803)

On completion of this module you will:

  • Understand the effect of customer service on retail business
  • Understand how retail businesses ensure customer service standards are met
  • Understand how customer complaints are resolved in a retail business
  • Understand how customer service is monitored in a retail business

Module Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)

On completion of this module you will:

  • Understand the health and safety responsibilities of employees and employers
  • Understand the management of potential risks to health and safety on the premises of a retail business
  • Understand the management of emergency procedures on the premises of a retail business
  • Understand the management of accidents in the retail environment

Module Three: Understanding the retail selling process (F/502/5807)

On completion of this module you will:

  • Understand how communication techniques can be used to help the customer choose products
  • Understand the benefits and maintenance of product knowledge
  • Understand legislation relating to selling in the retail environment
  • Understand techniques for maximising sales

Module Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)

On completion of this module you will:

  • Understand the recruitment process
  • Understand how individuals and teams are developed within a retail business
  • Understand effective communication within retail teams in retail business
  • Understand how conflict is resolved within teams in retail business
  • Understand the link between improved personal performance and improved business performance
  • Understand how to review the personal performance of retail team members
  • Understand the general principles of employment law

Module Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)

On completion of this module you will:

  • Know how a payment point is made ready for trading
  • Know how to deal with queries raised at the payment point
  • Understand the routine monitoring of a payment point
  • Know what actions should be taken at the payment point when abnormal operating conditions apply
  • Understand how the accuracy of till operation is monitored
  • Know how to implement end-of-shift procedures at a payment point

Module Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)

On completion of this module you will:

  • Understand the process of improving store operations
  • Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
  • Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations

Requirements

You do not need any experience or previous qualifications in order to enrol on this course. All students, of all academic backgrounds, can apply for this course.

Please note: You must be at least 16 years of age to join this course.

The approximate amount of time required to complete the course is 160.02 hrs.

Assessment

After each lesson there will be a question paper which needs to be completed and submitted to your assessor for marking.

This method of continual assessment ensures that your assessor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

You should allow at least 1 - 2 hours of study to complete each question paper. The approximate amount of time required to complete the course is 160.02 hrs.

Qualifications

NCFE

NCFE logo

On successful completion of our NCFE Level 3 Certificate in Retail Knowledge (RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (600/2140/8). This course has also been assigned 16 credits.

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

NCFE is a registered educational charity and has a strong heritage in learning, going back over 150 years. With a buzz that sets it apart, NCFE is proud to be recognised for its exceptional customer service and friendly approach. We're a values based company and our values are at the heart of everything we do.

NCFE’s extensive product catalogue includes a wide range of general and vocationally related qualifications in a variety of subject areas, as well as Competence Based qualifications/NVQs, and Functional Skills qualifications.

NCFE is recognised as an Awarding Organisation by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation) in Northern Ireland.

Developing your career

Learners can go on to study further in areas such as:

  • Advanced Apprenticeship in Retail

Retail outlets and organisations have different departments like manufacturing, operations, merchandising and buying departments, giving you the opportunity and scope for progression and development. A job in retail can be flexible and offer lots of flexibility and also enable you to work hours to suit your commitments and lifestyle.

You could choose to specialise within a specific area that you have a particular fondness for such as: fashion, books, jewellery, music, sport, online, an optician's, or supermarket retailing.

This retail qualification will provide you with the knowledge required for entry into a more senior position. This could be a Supervisor/Management role or progression into a more Specialist Retail role such as Visual Merchandiser or Sales Professional.

The retail environment is fast-paced, challenging, but also highly rewarding.

If you are already working in retail, you will benefit from the NCFE Level 3 Certificate in Retail knowledge RQF Qualification (600/2140/8). This certificate is the right tool to further develop knowledge and understanding of the retail sector.

If you thrive in a dynamic environment, retail may just be the career path for you; it is a significant contributor to the UK economy and professionals with higher level skills are in high demand. Retail means more than just being on the shop floor with customers - customer service, IT, marketing, sales and health and safety are just some of the duties and activities covered.

If you want to work in the retail sector, you should have:

  • excellent 'people' skills
  • commitment to customer service
  • ability to work under pressure
  • confidence, drive and enthusiasm

Many retail departments such as merchandising and buying often work very closely together. You can therefore develop a wide range of skills in different disciplines and you will be interacting with people every day.

If you choose to study this course, you will gain a more in-depth understanding of the following:

  • customer service in the retail industry
  • health and safety in a retail environment
  • understand legislation relating to selling
  • improving store operations

How does the course work? 

As this course will be completed online, you will have the freedom to carry out all your course work at home, in your own time. Enrolling on a course with learndirect means you will also have access to all the interactive study materials, your tutors and peers. You can communicate with other students, ask questions and discover great support in the discussion forum.

You can start learning straight away and fit your study schedule around previous commitments. Whether you complete this course in a minimum of 2 months, or over 18 months, it is entirely up to you.

Modules

Module One: Understanding customer service in the retail sector(K/502/5803)

On completion of this module you will:

  • Understand the effect of customer service on retail business
  • Understand how retail businesses ensure customer service standards are met
  • Understand how customer complaints are resolved in a retail business
  • Understand how customer service is monitored in a retail business

Module Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)

On completion of this module you will:

  • Understand the health and safety responsibilities of employees and employers
  • Understand the management of potential risks to health and safety on the premises of a retail business
  • Understand the management of emergency procedures on the premises of a retail business
  • Understand the management of accidents in the retail environment

Module Three: Understanding the retail selling process (F/502/5807)

On completion of this module you will:

  • Understand how communication techniques can be used to help the customer choose products
  • Understand the benefits and maintenance of product knowledge
  • Understand legislation relating to selling in the retail environment
  • Understand techniques for maximising sales

Module Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)

On completion of this module you will:

  • Understand the recruitment process
  • Understand how individuals and teams are developed within a retail business
  • Understand effective communication within retail teams in retail business
  • Understand how conflict is resolved within teams in retail business
  • Understand the link between improved personal performance and improved business performance
  • Understand how to review the personal performance of retail team members
  • Understand the general principles of employment law

Module Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)

On completion of this module you will:

  • Know how a payment point is made ready for trading
  • Know how to deal with queries raised at the payment point
  • Understand the routine monitoring of a payment point
  • Know what actions should be taken at the payment point when abnormal operating conditions apply
  • Understand how the accuracy of till operation is monitored
  • Know how to implement end-of-shift procedures at a payment point

Module Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)

On completion of this module you will:

  • Understand the process of improving store operations
  • Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
  • Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations

Requirements

You do not need any experience or previous qualifications in order to enrol on this course. All students, of all academic backgrounds, can apply for this course.

Please note: You must be at least 16 years of age to join this course.

The approximate amount of time required to complete the course is 160.02 hrs.

Assessment

After each lesson there will be a question paper which needs to be completed and submitted to your assessor for marking.

This method of continual assessment ensures that your assessor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

You should allow at least 1 - 2 hours of study to complete each question paper. The approximate amount of time required to complete the course is 160.02 hrs.

Qualifications

NCFE

NCFE logo

On successful completion of our NCFE Level 3 Certificate in Retail Knowledge (RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (600/2140/8). This course has also been assigned 16 credits.

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.

NCFE is a registered educational charity and has a strong heritage in learning, going back over 150 years. With a buzz that sets it apart, NCFE is proud to be recognised for its exceptional customer service and friendly approach. We're a values based company and our values are at the heart of everything we do.

NCFE’s extensive product catalogue includes a wide range of general and vocationally related qualifications in a variety of subject areas, as well as Competence Based qualifications/NVQs, and Functional Skills qualifications.

NCFE is recognised as an Awarding Organisation by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA Regulation) in Northern Ireland.

Learners can go on to study further in areas such as:

  • Advanced Apprenticeship in Retail

Retail outlets and organisations have different departments like manufacturing, operations, merchandising and buying departments, giving you the opportunity and scope for progression and development. A job in retail can be flexible and offer lots of flexibility and also enable you to work hours to suit your commitments and lifestyle.

You could choose to specialise within a specific area that you have a particular fondness for such as: fashion, books, jewellery, music, sport, online, an optician's, or supermarket retailing.

This retail qualification will provide you with the knowledge required for entry into a more senior position. This could be a Supervisor/Management role or progression into a more Specialist Retail role such as Visual Merchandiser or Sales Professional.

Need proof of your English and Maths skills? Want to catch up and learn more English and Maths? You can for free when you sign up to this learndirect course.

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