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Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today from as little as £9.99. Buy Now, Pay no course fees until 1st September 2022!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Handling Violence and Aggression at Work

AUGUST OFFER

Tuesday 16th of August

100% online
learning
0 units
1 guided
learning hours

Handling Violence and Aggression at Work

Overview

This course consists of one module, in which you will learn about workplace aggression and violence and how to manage conflict successfully in your place of work. Learn about how to deal with these difficult scenarios, today.

About this course

Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.

This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does. The skills learnt through this course will be invaluable to workers across the public sector.

The course contains additional resource materials, useful links and a refresher guide. You will automatically get a certificate on course completion, with your name, the CPD hours, the date and learning objectives.

Audience

This course is suitable for anyone who wants to learn what to do to help manage conflict, including how to avoid potentially violent situations, related to their line of work

This course is especially helpful for office workers and public sector staff, including those in administration, lone-workers, staff in education, and those in health and social care.

Objectives

In this course you will learn:

  • The scope of work-related violence
  • The responsibilities of the employer
  • What factors put workers at increased risk
  • What causes people to become violent
  • How to spot the signs of potential violence
  • How to avoid provoking violence
  • The best ways to defuse a potentially violent person or situation
  • How to respond to a physical attack
  • How to tackle phone- and cyber-rage
OUR PASS RATE
Business & HR (National Average 51.8%)
97.5%

*You will have access to the course for 12 months only. You can purchase course extensions here

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Handling Violence and Aggression at Work.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Handling Violence and Aggression at Work

Overview

This course consists of one module, in which you will learn about workplace aggression and violence and how to manage conflict successfully in your place of work. Learn about how to deal with these difficult scenarios, today.

About this course

Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.

This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does. The skills learnt through this course will be invaluable to workers across the public sector.

The course contains additional resource materials, useful links and a refresher guide. You will automatically get a certificate on course completion, with your name, the CPD hours, the date and learning objectives.

Audience

This course is suitable for anyone who wants to learn what to do to help manage conflict, including how to avoid potentially violent situations, related to their line of work

This course is especially helpful for office workers and public sector staff, including those in administration, lone-workers, staff in education, and those in health and social care.

Objectives

In this course you will learn:

  • The scope of work-related violence
  • The responsibilities of the employer
  • What factors put workers at increased risk
  • What causes people to become violent
  • How to spot the signs of potential violence
  • How to avoid provoking violence
  • The best ways to defuse a potentially violent person or situation
  • How to respond to a physical attack
  • How to tackle phone- and cyber-rage

Requirements

*You will have access to the course for 12 months only. You can purchase course extensions here

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Handling Violence and Aggression at Work.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Business & HR
97.5%
(National Average 51.8%)

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