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Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for £0 deposit & spread the cost over 24 months

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for one year so you can fit your learning around your other commitments.

Dealing with Angry Customers

100% online
learning
0 units
1 guided
learning hours
  • SALE Savings End Midnight Tuesday 6th December
  • SALE Savings End Midnight Tuesday 6th December

Dealing with Angry Customers

Course Overview

Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to defuse anger as you work on resolving the issue and build an adult-adult, problem solving approach in an emotional situation.

Key Learning Points:

  • How to defuse anger
  • How to resolve issues
  • How to remain cool and calm when things go wrong
  • Learn some problem solving tips
  • How to resolve complaints in an efficient and professional manner

Course Outcomes:

  • Understand how adult-adult interactions aid problem resolution
  • Understand how to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
  • Be able to avoid an emotional response and remain calm in challenging situations
  • Ensure the complaint is followed up thoroughly to complete resolution

Target Audience

All customer facing employees

OUR PASS RATE
Business & HR (National Average 51.8%)
97.5%

Entry Requirements

*You will have access to the course for 12 months only. You can purchase course extensions here

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Dealing with Angry Customers.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
  • SALE Savings End Midnight Tuesday 6th December
  • SALE Savings End Midnight Tuesday 6th December

Dealing with Angry Customers

Course Overview

Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to defuse anger as you work on resolving the issue and build an adult-adult, problem solving approach in an emotional situation.

Key Learning Points:

  • How to defuse anger
  • How to resolve issues
  • How to remain cool and calm when things go wrong
  • Learn some problem solving tips
  • How to resolve complaints in an efficient and professional manner

Course Outcomes:

  • Understand how adult-adult interactions aid problem resolution
  • Understand how to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
  • Be able to avoid an emotional response and remain calm in challenging situations
  • Ensure the complaint is followed up thoroughly to complete resolution

Target Audience

All customer facing employees

Entry Requirements

*You will have access to the course for 12 months only. You can purchase course extensions here

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Dealing with Angry Customers.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Business & HR
97.5%
(National Average 51.8%)

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