Dealing with Angry Customers
learning
learning hours
Dealing with Angry Customers
Course Overview
Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to defuse anger as you work on resolving the issue and build an adult-adult, problem solving approach in an emotional situation.
Key Learning Points:
- How to defuse anger
- How to resolve issues
- How to remain cool and calm when things go wrong
- Learn some problem solving tips
- How to resolve complaints in an efficient and professional manner
Course Outcomes:
- Understand how adult-adult interactions aid problem resolution
- Understand how to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
- Be able to avoid an emotional response and remain calm in challenging situations
- Ensure the complaint is followed up thoroughly to complete resolution
Target Audience
All customer facing employees
97.5%
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Dealing with Angry Customers.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Dealing with Angry Customers
Course Overview
Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to defuse anger as you work on resolving the issue and build an adult-adult, problem solving approach in an emotional situation.
Key Learning Points:
- How to defuse anger
- How to resolve issues
- How to remain cool and calm when things go wrong
- Learn some problem solving tips
- How to resolve complaints in an efficient and professional manner
Course Outcomes:
- Understand how adult-adult interactions aid problem resolution
- Understand how to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
- Be able to avoid an emotional response and remain calm in challenging situations
- Ensure the complaint is followed up thoroughly to complete resolution
Target Audience
All customer facing employees
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Dealing with Angry Customers.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
97.5%
