Customer Service - First Contact
AUGUST OFFER
Tuesday 16th of August
learning
learning hours
Customer Service - First Contact
Course Overview
What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.
Key Learning Points:
- Making a powerful first impression
- Learn how to set the right tone for a successful relationship
- Put yourself in the customer's shoes
Course Outcomes:
- Understand the factors which combine to make a good first impression
- Improve on your ability to deliver a good first impression
- Know how to dress appropriately for your role
- Understand how to acknowledge and approach customers
- Know how to build a successful rapport with your customers
Target Audience
All customer facing employees
90.9%
*You will have access to the course for 12 months only. You can purchase course extensions here.
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service - First Contact.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Customer Service - First Contact
Course Overview
What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.
Key Learning Points:
- Making a powerful first impression
- Learn how to set the right tone for a successful relationship
- Put yourself in the customer's shoes
Course Outcomes:
- Understand the factors which combine to make a good first impression
- Improve on your ability to deliver a good first impression
- Know how to dress appropriately for your role
- Understand how to acknowledge and approach customers
- Know how to build a successful rapport with your customers
Target Audience
All customer facing employees
Requirements
*You will have access to the course for 12 months only. You can purchase course extensions here.
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service - First Contact.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
90.9%
