Customer Service - First Contact | Training | learndirect

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Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Customer Service - First Contact

CURRENT OFFERS END:

Tuesday 7th of December

100% online
learning
0 units
1 guided
learning hours

Customer Service - First Contact

Course Overview

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

Key Learning Points:

  • Making a powerful first impression
  • Learn how to set the right tone for a successful relationship
  • Put yourself in the customer's shoes

Course Outcomes:

  • Understand the factors which combine to make a good first impression
  • Improve on your ability to deliver a good first impression
  • Know how to dress appropriately for your role
  • Understand how to acknowledge and approach customers
  • Know how to build a successful rapport with your customers

Target Audience

All customer facing employees

OUR PASS RATE
Professional Skills (National Average 82.6%)
90.9%

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service - First Contact.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Customer Service - First Contact

Course Overview

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

Key Learning Points:

  • Making a powerful first impression
  • Learn how to set the right tone for a successful relationship
  • Put yourself in the customer's shoes

Course Outcomes:

  • Understand the factors which combine to make a good first impression
  • Improve on your ability to deliver a good first impression
  • Know how to dress appropriately for your role
  • Understand how to acknowledge and approach customers
  • Know how to build a successful rapport with your customers

Target Audience

All customer facing employees

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service - First Contact.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)

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