Customer Service Essentials | Online Courses | learndirect

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Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Customer Service Essentials

CURRENT OFFERS END:

Tuesday 7th of December

100% online
learning
0 units
1 guided
learning hours

Customer Service Essentials

Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Key Learning Points:

  • Keys to outstanding customer service
  • How to assess long term value of a customer
  • Understand the impact of customer service

Course Outcomes:

  • Understand the impact of poor customer service on business and public sector organisations
  • Understand the benefits to you of providing outstanding customer service
  • Be able to identify your connection to the organisation’s customers

Target Audience

All customer facing employees

OUR PASS RATE
Professional Skills (National Average 82.6%)
90.9%

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service Essentials.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Customer Service Essentials

Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Key Learning Points:

  • Keys to outstanding customer service
  • How to assess long term value of a customer
  • Understand the impact of customer service

Course Outcomes:

  • Understand the impact of poor customer service on business and public sector organisations
  • Understand the benefits to you of providing outstanding customer service
  • Be able to identify your connection to the organisation’s customers

Target Audience

All customer facing employees

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service Essentials.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)

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