Customer Service Essentials
AUGUST OFFER
Tuesday 16th of August
learning
learning hours
Customer Service Essentials
Course Overview
Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.
Key Learning Points:
- Keys to outstanding customer service
- How to assess long term value of a customer
- Understand the impact of customer service
Course Outcomes:
- Understand the impact of poor customer service on business and public sector organisations
- Understand the benefits to you of providing outstanding customer service
- Be able to identify your connection to the organisation’s customers
Target Audience
All customer facing employees
90.9%
*You will have access to the course for 12 months only. You can purchase course extensions here.
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service Essentials.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Customer Service Essentials
Course Overview
Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.
Key Learning Points:
- Keys to outstanding customer service
- How to assess long term value of a customer
- Understand the impact of customer service
Course Outcomes:
- Understand the impact of poor customer service on business and public sector organisations
- Understand the benefits to you of providing outstanding customer service
- Be able to identify your connection to the organisation’s customers
Target Audience
All customer facing employees
Requirements
*You will have access to the course for 12 months only. You can purchase course extensions here.
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service Essentials.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
90.9%
