Customer Service Course | Online Training | learndirect

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Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Tutor Support Included

Learning remotely doesn’t mean you’re on your own! You’ll be able to message your tutor through our industry-leading learning platform.

Flexible Payment Options

Enrol today for only £9.99 and pay no course fees until next year. What’s more you’ll be able to access your course materials straight away!

Learn At Your Own Pace

Study wherever and whenever you want. You’ll have access to your course for two years so you can fit your learning around your other commitments.

Customer Service

CURRENT OFFERS END:

Tuesday 7th of December

100% online
learning
0 units
1 guided
learning hours

Customer Service

Overview

This course delivers a timely reminder on the importance of customer service.

You will learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.

Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.

About this course

In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

The topics cover the key principles of Customer Service, in a digestible and easy to follow format.

You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.

Audience

This course is for every working professional, whether in a traditional ‘customer service’ role or not, as the principles of customer service can be applied to all areas of work.

Regardless of the job you do or the type of organisation you work for, this course will show you how to deal with unhappy customers and how to provide excellent service.

Objectives

Once you've completed this course, you'll have a knowledge of:

  • Why customer service is important, and the main reasons for customer dissatisfaction
  • The importance of a customer service culture
  • What constitutes good and bad service
  • The basics of excellent service
OUR PASS RATE
Professional Skills (National Average 82.6%)
90.9%

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.

Customer Service

Overview

This course delivers a timely reminder on the importance of customer service.

You will learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.

Bad customer service has a huge impact on your customers and colleagues, but with this course you’ll gain the knowledge necessary to start practising excellent service straight away.

About this course

In this engaging Customer Service course, you’ll learn about the importance of good service, the impact of bad service, organisational issues, the importance of internal culture and how to deal with difficult or unhappy customers.

The topics cover the key principles of Customer Service, in a digestible and easy to follow format.

You will automatically get a course certificate on course completion – with your name, the CPD hours, the date and learning objectives.

Audience

This course is for every working professional, whether in a traditional ‘customer service’ role or not, as the principles of customer service can be applied to all areas of work.

Regardless of the job you do or the type of organisation you work for, this course will show you how to deal with unhappy customers and how to provide excellent service.

Objectives

Once you've completed this course, you'll have a knowledge of:

  • Why customer service is important, and the main reasons for customer dissatisfaction
  • The importance of a customer service culture
  • What constitutes good and bad service
  • The basics of excellent service

Qualifications

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Customer Service.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK

  • Each year around 6,000 businesses equip their staff for success with learndirect
  • learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
  • Almost 700,000 maths and English test passes have been achieved with learndirect.
  • 300,000 people fulfilled their career ambitions last year with learndirect.
  • Over 250,000 apprentices have achieved with learndirect.
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)

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