The UK National Contact Centre Conference is run by the The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in the UK. The theme for the event is the contact centre of 2020 and the event is free to attend for CCMA members.
The event will be opened by the Chief Executive of the CCMA, Ann-Marie Stagg, who will talk about shaping the future of the UK contact centre industry.
learndirect’s Service Delivery Director, Hayley Barlow will join the debate panel to discuss what it’s perceived contact centres will look like in 2020 and the challenges faced.
You can register for the conference here
Visit us on stand 540 in the exhibition hall at this FREE key event in the HR and training calendar.
Talk to us about your business challenges and we’ll discuss how we can develop a tailored recruitment and training solution to meet your needs.
Wednesday 5 November: 9am – 5pm
Thursday 6 November: 9am – 4:30pm
Click here to register.
learndirect is sponsoring the Best In-house Recruiter individual category which recognises the individual in-house recruiter who has excelled within their field.
Recruitment Live is a unique and ground breaking event for the recruitment industry.
This two day event provides the opportunity for recruiters to meet and discuss industry issues with their peers and representatives, formulate new strategies and approaches to the business of recruiting and discover the cutting edge ideas, products and services that will help them achieve more.
learndirect’s Steve Morris will join REC and CFA for a session titled “Apprenticeships the reality and next steps” between 4pm-5pm on 25 November. Register for the free event here