This collection of three short interactive online courses will improve the customer focus of your business, helping to increase customer loyalty.
Poor customer service can lose you business. In fact, 50% of consumers say it’s the main reason they switch.* Covering all aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, these courses will help you to improve customer perception and, ultimately, sales.
*Source: Successful Direct Marketing Methods, 7th Edition, Bob Stone and Ron Jacobs
Please note: the courses in this collection require Internet Explorer version 10 or 11 (see technical requirements for details).