The Giving and Receiving Feedback course demonstrates that feedback is a vital part of the communication process in business and one of the most significant ways that we can learn and develop at work. Done well it is a two-way process that can help to motivate and improve performance. The course will show you the different forms and styles of giving and receiving feedback. It also covers how you can benefit from the feedback you receive. You'll discover practical tips and techniques to help you give and receive feedback positively and effectively.
The Leadership section of the course will help you learn that people are the most valuable resource in most companies. As a leader, you need to know how to get the best out of them. With this course, you can find out how you can develop the qualities to motivate your people, earn their trust and lead them in the right direction. Within the course you'll find out about different leadership styles and explore which one could suit you. You'll learn how to develop your own style and the qualities needed, and recognise the changes you need to make to become a more effective leader.
Within the Resolving Conflict course you'll learn to recognise why, how and where conflict might occur in the workplace. You'll learn to identify conflict and understand its effects. And you'll find out how to use a range of styles to handle conflict and achieve positive results.
The Supporting Individuals course will help you build and maintain trusting relationships with members of your team. You'll find out how and when to use mentoring, advising and counselling to support your team. This course is ideal for new line managers.
The Training course will show you what training means to staff and the business. You'll find out how to choose the right training methods to suit specific needs, and how to evaluate the effectiveness of training. You'll also learn how to keep the right training records.