More

Handling difficult conversations

PRICE
£24.00 (inc VAT)
£20.00 (ex VAT)
Credit cards
Quantity
Details

Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

Overview

Being able to approach difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.

Handling difficult conversations

Details

It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the reason, it's unlikely to be a conversation you look forward to. You’ll probably try and put it off for as long as you can, and when it does happen, you’ll want to get it over and done with as quickly as possible. This online course will give you the skills and confidence you need to manage these conversations positively and achieve the outcomes you want.

Features

This online course will focus on:

  • Why conversations go wrong: The most common mistakes we make when having a difficult conversation, and how to avoid them
  • Planning ahead: What we can do to prepare in advance for a difficult conversation
  • Effective communication skills: Getting the message across and knowing when to listen
  • Dealing with angry people: How to stay calm and defuse the situation
  • Getting to the root of the problem: Knowing when and how to dig a little deeper
  • Negotiating and agreeing a way forward: What happens next

Certificate

A learndirect certificate will be emailed to you on completion of this course.

Quantity
Details

Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

×