By taking this course you will:
- be able to identify the skill required to become a effective and confident sales person
- use the correct sales techniques and identify sales opportunities to upsell to your customers
The course will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work.
You can learn at your own pace and you'll have 6 months to complete your training. Your access to the course finishes once it has been fully completed.
With specific focus on sales within a hospitality setting, this course covers the following topics:
Section 1- The Good sales person
Presenting yourself to sell
Presenting yourself activity
Characteristics of a good sales person
The sales personality
Knowing your customers
Communicating to sell / Sell what you say
Body language that sells
Section 2- Selling your product
Knowing your product
Features & benefits
Presenting your product
Eye for detail activity
Upselling and suggestive selling
How to sell
Sales techniques activity
Closing the sale
Section 3- Sales opportunities
How to maximise sales
Tailoring the guest experience
This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild.
The certificate can be downloaded from within the course once the learning has been completed. A learndirect completion certificate will also be sent by email.