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Our customer service qualifications develop the skills and knowledge you need to provide excellent customer service. These can be applied to hundreds of job roles across different industries - which is great if you’re still undecided about your future career.
The Customer Service qualification will cover topics like:
You'll be assessed on the tasks you do at work and create a portfolio of evidence to show what you've achieved. Your qualification will be awarded once that portfolio has been signed off by your tutor.
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Customer Service (Hospitality)
Service That Sells (Hospitality)
Steps to Success - Professional Customer Service