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Customer Service (Collection)

PRICE
£24.00 (inc VAT)
£20.00 (ex VAT)
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Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

Overview

This collection of three short interactive online courses will improve the customer focus of your business, helping to increase customer loyalty.

Poor customer service can lose you business. In fact, 50% of consumers say it’s the main reason they switch.* Covering all aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, these courses will help you to improve customer perception and, ultimately, sales.

*Source: Successful Direct Marketing Methods, 7th Edition, Bob Stone and Ron Jacobs

Please note: the courses in this collection require Internet Explorer version 10 or 11 (see technical requirements for details).

Bundle contents

1 x Building Relationships with Customers
1 x Keeping Your Customers Happy
1 x Understanding Customers
Customer Service (Collection)

Details

Building Relationships with Customers shows how to develop relationships with your customers and going the extra mile. Emphasis is on stressing the importance of keeping customers informed and reassured.Topics include:

  • Understand the difference between an internal and an external customer
  • Understand standard expectations that customers have
  • Understand types of behaviours that will upset and impress customers

Keeping Your Customers Happy highlights the importance of identifying your customers’ needs and expectations and delivering good customer service.Topics include:

  • Understand how to deal with customer service problems for external customers
  • Understand how to deliver customer service that meets/exceeds external customer expectations
  • Understand purpose of quality standards & timescales for delivering customer service

Understanding Customers introduces the concepts essential to delivering good customer service. This customer-focused attitude will help your business create better relationships with its customers. Topics include:

  • Understand how you can develop a better understanding of their needs
  • Apply techniques to build and maintain effective customer relationships.
  • Develop a more customer-focused attitude, both within yourself and your team

Features

  • Case study format with basic exercises and helpful feedback
  • Audio soundtrack delivering most of the content, with simple graphics and on-screen text summarising the key points
  • Printable transcript of each screen's audio component for future reference
  • Lots of different question types to check your understanding
  • Look up unfamiliar business terms in the glossary and an alphabetical list of business "thought leaders"
  • Resources section featuring links to useful online business resources

Certificate

A learndirect certificate will be emailed to you when you have successfully completed each course level.

Quantity
Details

Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

Bundle contents

1 x Building Relationships with Customers
1 x Keeping Your Customers Happy
1 x Understanding Customers
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