This range of interactive online courses will improve the customer focus of your business, helping to increase customer loyalty.
Poor customer service can lose you business. In fact, 50% of consumers say it’s the main reason they switch.* Covering all aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, these courses will help you to improve customer perception and, ultimately, sales.
*Source: Successful Direct Marketing Methods, 7th Edition, Bob Stone and Ron Jacobs
Three short online courses to improve the customer focus of your business.
Advanced Learner Loans are available for this qualification.
Learn to give the right impression, build relationships and resolve problems...
How to create the right impression and offer excellent customer service
For all hospitality staff that deal with customers in their day to day role.