The five e-learning modules provided in this collection cover essential aspects of communication at work:
The Communication Process course will help you improve your communication with the people you work with. From understanding body language to learning active listening and questioning techniques, this course will give you a good grounding in the principles and practice of effective communication.
The Written Communications course will help you understand the basic principles of effective writing and give you the confidence to put your thoughts and ideas into words. The course covers the importance and different forms of effective business communication and how to choose the right one to use in different situations.
The Briefing Skills course will help you come up with clear and comprehensive briefs - and develop the skills to present them successfully. Giving others accurate and relevant information will save you time and money. This course will help you to develop an understanding of how to plan and prepare briefings for a wide range of situations and deliver them well. You'll also discover how to receive feedback from your briefings and how to use it constructively.
The Influencing and Negotiating course will show you how, as a manager, it's likely that you'll often need to persuade and negotiate as part of your communications with other people. The course provides a useful overview of the factors and techniques that will help you to achieve a positive and equitable outcome.
Producing Project Reports provides a solid introduction for anyone involved in the report-writing process. It will give you the confidence to plan and write an effective report.