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Steps to Success - Professional Customer Service

PRICE
£36.00 (inc VAT)
£30.00 (ex VAT)
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Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

Overview

Want to enhance the reputation of your business? To make your customers so happy they tell other people about you? Then this is the course for you.

Using flexible and engaging content, this course shows you how to offer a complete service to customers including giving the right impression, building relationships and satisfactorily resolving any problems.

Steps to Success - Professional Customer Service

Details

Designed to help people who deal with customers on a regular basis, this course teaches you simply how to:

  • describe the skills you need to become a successful customer service adviser
  • understand what constitutes a high quality service ensuring customer confidence
  • understand your legal responsibilities towards your customers.

Once you've completed the course you'll have the skills to retain existing customers by listening to and acting on their feedback, identify and deal with business problems as they arise and improve profitability through greater efficiency and increased customer satisfaction.

Certificate

A learndirect certificate of completion will be emailed to you once you have successfully finished the course.

Quantity
Details

Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

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