Designed to help people who deal with customers on a regular basis, this course teaches you simply how to:
- describe the skills you need to become a successful customer service adviser
- understand what constitutes a high quality service ensuring customer confidence
- understand your legal responsibilities towards your customers.
Once you've completed the course you'll have the skills to retain existing customers by listening to and acting on their feedback, identify and deal with business problems as they arise and improve profitability through greater efficiency and increased customer satisfaction.