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Service That Sells (Hospitality)

PRICE
£30.00 (inc VAT)
£25.00 (ex VAT)
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Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

Overview

The Service That Sells course is ideal for people in the hospitality industry that deal with customers in their day to day role. As the hospitality industry becomes more and more competitive, it is vital for businesses to maximise all sales opportunities available to them.

This interactive and engaging online course will equip you with essential skills and techniques that will enable you to become competent and effective in maximising sales within any business, with a direct benefit on the bottom line of your organisation.

Service That Sells (Hospitality)

Details

By taking this course you will:

  • be able to identify the skill required to become a effective and confident sales person
  • use the correct sales techniques and identify sales opportunities to upsell to your customers

The course will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work.

You can learn at your own pace and you'll have 6 months to complete your training. Your access to the course finishes once it has been fully completed.

Modules

With specific focus on sales within a hospitality setting, this course covers the following topics:

Section 1- The Good sales person
Presenting yourself to sell
Presenting yourself activity
Characteristics of a good sales person
The sales personality
Knowing your customers
Communicating to sell / Sell what you say
Body language that sells

Section 2- Selling your product
Gathering information
Knowing your product
Features & benefits
Presenting your product
Eye for detail activity
Sales techniques
Upselling and suggestive selling
How to sell
Sales techniques activity
Handling objections
Closing the sale

Section 3- Sales opportunities
Maximising sales
How to maximise sales
Tailoring the guest experience

Certificate

This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild.

The certificate can be downloaded from within the course once the learning has been completed. A learndirect completion certificate will also be sent by email.

Quantity
Details

Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

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