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Retail Skills Apprenticeship

Retail jobs are as varied as the industry itself, so whatever your passion - from DIY to fashion - there’s a retail job to match. As a retail apprentice you could be assisting customers on the shop floor or you could be working in a specialist department. Alternatively, you could work behind the scenes in handling deliveries and managing stock, ensuring products are received, stored and selected appropriately..

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Retail Skills Apprenticeship
Overview
Qualifications
Requirements
Earning potential
  • Our Retail Intermediate Apprenticeship usually lasts 12-18 months. It’s made up of theory (knowledge) and practical skills to demonstrate your understanding and competence in the workplace. Your Apprenticeship has two main qualifications.

    The first one is the Level 2 Certificate in Retail Skills for which you’ll complete practical on the- job-training to get real experience.

    The second qualification is the Level 2 Certificate in Retail Knowledge for which you’ll complete learning that develops your knowledge and understanding of your job (this could be online).



    Your daily activities could include:
    • Helping customers to choose products
    • Processing payments
    • Helping to provide a positive and seamless service
    • Advising and supporting customers in the use of web-based facilities
    • Receiving, storing, and picking stock for the sales floor

    You’ll work at least 30 hours a week. The hours and days you work could depend on your employer. Shift work including evenings and weekends is common in the retail, leisure and contact centre industries.

    You’ll be paid at least the current minimum wage rate for apprentices, but it could be more than that. After your Apprenticeship, if you’re employed as a sales assistant, your salary could be from £11,000 to £15,000 a year (according to the National Careers Service).

    Once you’ve achieved your Apprenticeship, you could go on to complete further education and qualifications, such as an Advanced Apprenticeship in either Retail Management or Retail Sales Professional. You could also complete Advanced Apprenticeships or qualifications in subjects related to retail, like customer service, management, or sales.

    After your Apprenticeship, you could also complete further training to progress your career to senior roles such as senior sales assistant or supervisor.

  • During the intermediate Apprenticeship you'll complete the following qualifications:

    • Level 2 Certificate in Retail Skills and Level 2 Certificate in Retail Knowledge
    • Functional Skills qualifications in English and/or maths
    • Personal learning and thinking skills (PLTS)
    • Employee rights and responsibilities

    Your qualifications are built from a selection of mandatory and optional units. We’ll help you put together the right combination to fit your job role and the way you want to develop your career.

    Level 2 Certificate in Retail Skills - Mandatory:
    • Work effectively in your retail team

    Optional: you’ll choose two to eight units from the optional section. Popular choices include:
    • Receive goods and materials into storage
    • Deal with customer queries and complaints
    • Process payments for purchases


      • Level 2 Certificate in Retail Knowledge -Mandatory:
        • Understanding customer service in the retail sector
        • Understanding the retail selling process
        • Understanding how individuals and teams contribute to the effectiveness of a retail business
        • Understanding how a retail business maintains health and safety on its premises

        Optional: you’ll choose two to three units from the optional section. Popular choices include:
        • Beauty
        • Fashion retail
        • Garden retail

        This is just a selection - there are further optional units available.

  • There are no formal entry requirements but you'll need to have a basic level of English and maths. Once you've attended an interview, we'll place you in an appropriate role if you're not already employed in a retail environment.

    This Apprenticeship is available in England only.

  • During an Apprenticeship you’ll be paid at least the current minimum wage rate for apprentices, but it could be more than that. After your Apprenticeship, if you’re employed as a sales assistant, your salary could be from £11,000 to £15,000 a year according to the National Career Service.