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Customer Service (Hospitality)

PRICE
£30.00 (inc VAT)
£25.00 (ex VAT)
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Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

Overview

This Customer Service course is specifically designed for the hospitality industry. Using market leading graphics and interactions, it covers the main principles of providing an excellent customer experience.

Customer Service (Hospitality)

Details

By taking this course you will:

  • understand how to offer excellent customer service
  • understand how to create the right impression for your customers
  • understand the complaints process and how to deal with a complaint
  • understand how to work effectively within a team

This course has been endorsed by the Institute of Hospitality [IOH], the Scottish Qualifications Authority [SQA] and Quality Marked by the Hospitality Guild. It will enable employers to demonstrate that appropriate training has been conducted, and will provide a valuable support for employment opportunities in this area of work.

You can learn at your own pace and you'll have 6 months to complete your training. Your access to the course finishes once it has been fully completed.

Modules

This course covers the following topics:

Section 1- Fashioning service excellence
Understanding your customer, Defining service excellence, Creating the right environment, Taking care of your customer: anticipate accommodate, exceed.

Section 2- Looking to impress
Impressing your customer, First impressions, Creating the right impression, Communicating to impress, How we communicate, The words you say, Tone, Rate of Speech Inflection, Your body language, Getting personal, The Personal Touch, Providing the personal touch.

Section 3 – Overcoming Obstacles
Overcoming obstacles, Playing your part, Dealing with a complaint, The complaining customer.

Section 4- Working together
Working together, Definition of a team, Working as a team, Team jigsaw.

Certificate

The certificate can be downloaded from within the course once the learning has been completed. A learndirect completion certificate will also be sent by email.

Quantity
Details

Buying for business and need more details? Find out how eCourses can help.

DISCOUNTS ARE AVAILABLE FOR THIS COURSE
Buy 5 or more copies of this course to qualify for a bulk discount. Simply select the number of people who require training, and your discount will be applied when you check out.

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