Our range of retail courses and qualifications can help your staff to provide the best advice and customer service, boosting sales and giving you the competitive edge.
Our retail qualifications
- Certificate or Diploma in Customer Service
- Retail Skills Intermediate Apprenticeship
- Retail Sales Professional Advanced Apprenticeship
- Retail Management Advanced Apprenticeship
- Retail Visual Merchandising Advanced Apprenticeship
In Scotland, we offer:
- Retail Sales Professional Modern Apprenticeship
- Retail Skills Professional Modern Apprenticeship
- Retail Management Modern Apprenticeship
Modules cover subjects like customer service, processing transactions, working with stock, team working, staffing issues, and merchandising.
Complementary courses and qualifications
In addition to our retail courses, we offer a range of other qualifications to meet your wider business training needs such as business administration, customer service, team leading and management.
To see how we can help your business, take a tour around our store >
Reduced recruitment costs
Retail employers report that 72% of their vacancies are hard-to-fill because they can’t find applicants with the right skills*. We can free up the time you spend recruiting new staff by searching for, screening and selecting suitable candidates on your behalf – whether it’s through our pre-employment training (such as health and safety, maths and English, or soft skills like communication or team-working), Traineeships or Apprenticeships.
We can also help you to recruit new apprentices, advertise your vacancies and support you both throughout the Apprenticeship. Find out more >
What our customers say
Sainsbury’s Qualifications Manager, Sarah Jukes explains how Apprenticeships have enabled the business to retain talent and build managers of the future:
“Working with learndirect has been a really positive experience. They really understand the business which means they can offer the correct solutions and the correct sort of support.”
Hear more from Sarah:
*Great demand for customer service skills in retail, People1st, 2014