Our quality accreditations

We maintain a commitment to consistently high quality standards, as evidenced by the following accreditations:

Superbrands status

We were awarded Business Superbrand status for 2014 and 2015, following an independently co-ordinated process managed by The Centre for Brand Analysis (TCBA).

Gaining Superbrand status follows the latest assessment of the annual survey, which has been identifying the UK’s strongest business-to-business brands since 2001.

Find out more here >

Ofsted

Ofsted awarded us a Grade 2 (Good) for delivery to learners and Grade 1 (Excellent) for effective leadership and management (April, 2013).

Ofsted praised our ‘inspirational leadership at all levels and exceptionally good team working’ and said ‘learners attending centres clearly enjoy their learning and the learndirect experience, showing significant improvements in self-confidence and the ability to learn’.

Ofsted highlighted ‘the extremely positive views of hundreds of learners… and the infectious enthusiasm of staff, the learndirect experience being a life changing event and achievement of a qualification giving the confidence to go forward and find employment’, acknowledging ‘learners are well motivated and some find their lives transformed through the positive experience of learning’.

You can read the full report here >

Merlin Standard

We’re delighted to have been assessed as ‘excellent’ by the Merlin Standard, achieving a score of 90% in our June 2014 Merlin review.

We were praised for having a motivated and enthusiastic supply chain, working with a varied mix of organisations to meet changing customer needs and having open and honest communication channels.

In complying with the Merlin Standard, we’re demonstrating our commitment to developing healthy and high performing supply chains.

You can access the full report here >

ISO Certification

We’ve also been awarded four international standards following an assessment of our quality, information security, environmental and IT management systems:

  • ISO 9001:2008 certified – Quality Management Systems (QMS)

    We’ve demonstrated the ability to implement and maintain a QMS based on the standards. We’re audited against this standard by (LRQA) Lloyd’s Register (Awarding Organisation )

  • ISO 14001:2004 certified – Environmental Management Systems

    Our environmental management system enables us to develop, implement a policy and objectives which take into account legal requirements and other requirements to which we subscribe, and information about significant environmental aspects.

  • ISO/IEC 27001:2005 – Information Security Management Systems

    This standard specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization’s overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof.

  • ISO 20000 certified – IT Service Management

    This standard recognises our commitment to continual service improvement and quality experience for customers and covers all service management processes including incident, problem, configuration and release management. The standard is required as part of our delivery of the government’s e-assessment framework contract and currently covers the Life in the UK tests as well as the Professional Skills Tests for the Standard Testing Agency.

matrix Standard

Our support centre has been accredited with the matrix Standard, an external verification of the quality of its advice and support services.

Specific strengths identified in the assessment of our service included the willingness to accept and implement changes since the centre opened in June 2010.

Praise was also given to the sophisticated system for measuring performance, meaning staff are clear about how they contribute to the businesses’ overall performance.

Further strengths included the quality of the tutor support provided to learners, with learners stating they had developed good relationships with their tutor over the phone.

The support available to tutors in understanding what was needed of them to provide this level of service was also commended.